Frequently Asked Questions

We deliver across the United Kingdom — England, Scotland, Wales and Northern Ireland. International delivery is coming soon.

Most UK mainland orders arrive within 2 to 4 working days. Northern Ireland and the Highlands can take a little longer. We send you tracking the moment your order leaves us.

If your order has not been despatched yet, yes. Email us at fynflorahome@gmail.com as soon as possible and we will do our best to help.

Not as standard yet. If you would like a piece wrapped as a gift, drop us a line at checkout and we will do our best.

Usually, yes. Occasionally larger items (rugs, multi-piece sets) ship separately. If that happens we will email you with the second tracking number.

You can return any item within 10 days of delivery for a full refund or exchange, provided it is unused and in its original packaging. Full details on our Refund policy page.

Return postage is the buyer's responsibility unless the item arrived damaged or faulty, in which case we cover it.

Once we receive and inspect your return, we process the refund to your original payment method within 5 to 7 business days.

Email us at fynflorahome@gmail.com within 48 hours of delivery with photos. We will cover return shipping and either send a replacement or issue a full refund.

We accept all major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay at checkout.

Yes. All payments are processed through Shopify's secure, PCI-compliant checkout. We never see or store your card details.

Not yet. We're looking at adding it soon — let us know if it would be useful to you.

Many of them, yes. We work with small makers and studios across the UK and Europe. Where a piece is made by a particular maker, you will see it on the product page.

We've put together a dedicated Care Guides page with practical instructions for every material we stock. Worth a look — most natural materials get better with the right care.

We've written a full Sizing Guide covering cushion sizes, rug sizes for every room, and tableware quantities for entertaining.

Occasionally, depending on the piece and the maker. Email fynflorahome@gmail.com with what you have in mind.

We're setting up our trade programme now. If you're an interior designer, stylist, or trade buyer, email us at fynflorahome@gmail.com and we'll add you to the waitlist.

We're open to a small handful of stockists. Get in touch and tell us a bit about your shop.

Email us at fynflorahome@gmail.com — a real person reads every message and we reply within one working day, Monday to Friday.